Service Hardware Quality Engineer
Santa Clara Valley (Cupertino),California,United States
Operations and Supply Chain
Five years or more of proven experience in a related technical field.
Experience in engineering/quality auditing of supplier and site locations.
Familiarity with supply chain and materials planning processes, site/line qualification
Lean Sigma, ASQ certification, and DFM experience a plus
Description
In this role, you will manage service vendors to ensure that consistent, high-quality new build and repair is being performed. You will develop test coverage, technical documentation, and processes to ensure timely and effective repair or screening by Apple’s vendors. Other responsibilities include: - Ensure that supplier compliance for all technical data reporting requirements to Apple are met per service level agreements. - Monitor new product introductions to ensure emerging field issues are captured and addressed. Also monitor service returns rates to ensure that the modules used to repair customer systems meet goal. - Use statistical data analysis techniques to review these datasets, identify key issues, and drive systemic improvements back to design engineering, operations, and to vendors. - Prepare effective presentations to escalate top issues to management to drive change. - Above all, be an advocate for the customer, making sure that their needs are represented across all divisions of the company.
Education & Experience
4-year technical degree or equivalent (EE, ME, or Computer Engineering degrees preferred)
Additional Requirements
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