The Microsoft Identity Division is searching for a Senior Program Manager with deep customer empathy, a passion for design, and a strong desire to learn.
In our deeply connected world, consumers and enterprises alike turn to Microsoft’s identity division to give them secure, convenient, and trustworthy access to their most critical data. Millions of customers interact with Microsoft services each day, and having a friction-free and beautiful experience for signing in and signing up for the cool stuff we build is critical to their happiness and Microsoft’s success.
In this role, you would be responsible for the front door for Microsoft. You would build new capabilities and support infrastructure improvements in Identity’s consumer and enterprise sign-in and sign-up experiences, partnering with teams across Microsoft to deliver features which drive customer satisfaction and business results for our partners. This is a solidly senior level role in its scope and opportunity for impact.
There is a lot of cross-company collaboration, so you’ll need to love this kind of work and be proficient at creating and maintaining positive, productive relationships. There will be many opportunities to experiment, learn, and apply a growth mindset. Since this role is about how customers interact with the world of Microsoft, having a history of building great user experiences and using data and analytics to improve upon them will serve you well. Since you’ll be working on a UX platform that spans a broad set of concerns both inside and outside of Microsoft, the most important skill for this job is the ability to manage and prioritize complex – and sometimes conflicting – requirements while building and maintaining trust with customers and partners alike.
The Microsoft Identity team is a fun, inclusive, and collaborative community who are committed to working closely with customers and each other. We pride ourselves on building strong relationships with our customers so we can deeply understand their requirements and deliver solutions that not only satisfy their needs but exceed their expectations. We also build these same relationships within our team, and are looking for people who are just eager to collaborate within our group as they are externally.
If this sounds like an environment you’ll thrive in, we’d love to hear from you! #IdentityJobs
Responsibilities
Listen to customers to understand how to driveusersatisfaction
Partner with user research, designanddevelopment to build newfeatures
Collaborate withpartners across Microsofttobuildcoherentsign-in and sign-upexperiences
Partner with ourdevelopmentteam to improvethecore UX infrastructure that supports ongoing featuredevelopment
Experiment and usedata and analyticsto discover insights into ways to improve or change theproduct
Setting a clear strategic direction within a wide range of complex requirements
Qualifications
Bachelor’s degree in engineering or computer science, or related industry experience
5+ years’ experience in program management or related business experience defining and creating software featureswith userexperiences
Preferred Qualifications:
Excited by the challenge ofinterestingtechnical problems
Desire to work collaboratively, solve problems with groupsandfind win/winsolutions
Ability to solve problems by leading withcustomerempathy
History of usingdata,analytics, and experimentationtodesign and improveproducts
Familiaritywith user interface designprinciples
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.