Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day!® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operated 16,720 stores in 46 states as of July 31, 2020. In addition to high-quality private brands, Dollar General sells products from America's most-trusted manufacturers such as Clorox, Energizer, Procter & Gamble, Hanes, Coca-Cola, Mars, Unilever, Nestle, Kimberly-Clark, Kellogg's, General Mills, and PepsiCo. Learn more about Dollar General at www.dollargeneral.com.
GENERAL SUMMARY:
Performs in-depth evaluation and analysis of potential theft and fraud concerns. Leverages internal exception based reporting as well as other data sources to identify causes of shrink and margin erosion. Utilizes remote CCTV systems to establish and confirm elements of dishonest acts as well as monitor store operating performances. Conducts telephone interviews of individuals involved in activity causing loss or harm to the company. Assists in monitoring compliance with company policies and procedures on internal shrink detection and resolution, safety, and operational controls. Communicates operational control issues to corporate and field leadership when necessary. Collaborates with field operators and Asset Protection managers to effectively close and document investigations.
DUTIES & RESPONSIBILITIES:
§ Internal Case Detection and Development
o Accesses reporting databases and other reporting tools to evaluate and identify potential dishonest acts.
o Evaluates activities in the store based on exception based reporting transactions. Takes appropriate action to prevent theft through communication with district and store management; interviews of individuals engaged in internal loss activities through partnership with field employees.
o Leverages remote CCTV system to establish integrity or theft situations. Investigates activities in the store for potential loss of company assets. Takes appropriate action to investigate and resolve per company guidelines.
o Assists in investigations involving GPS tracking exceptions surrounding company owned trailers.
50%
§ Interviewing and Documentation
Collaborates effectively with field operators and Asset Protection managers to schedule and complete phone interviews to resolve identified dishonest behaviors.
Maintains all interview and investigation documentation and records according to company standards.
Assists in monitoring compliance with company policies and procedures relating to theft deterrence, safety, and operational controls. Informs corporate and field leadership of shrink opportunities.
§ Leverage investigation findings to drive continuous improvement
o Evaluate and track the compliance and execution of key operational controls that prevent losses
o Provide accurate feedback and recaps of investigations to leadership
o Strategic review of key processes to evaluate compliance and business impact
30%
20%
KNOWLEDGE, SKILLS, & ABILITIES:
Strong interpersonal and customer service skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, the ability to apply good judgment in ambiguous situations and flexibility/adaptability
Experience with exception based reporting systems such as ASPECT, EMT, XBR.
Proficiency with Closed Circuit Camera Systems required
Intermediate level in Microsoft Office suite, primarily Excel, Access, Word and PowerPoint as well as data warehouse and other retail systems and applications
Experience with case management reporting systems required such as LPMS, APIS or other in-house case management systems
Ability to work independently with minimal supervision.
Knowledge of statistics, data analysis techniques, and PC skills are preferred.
Ability to handle multiple investigations, in a fast-paced environment
Ability to identify emerging opportunities, drivers and potential solutions
Basic knowledge of retail accounting processes
Strong communication skills – both written and verbal
Must have and maintain a valid driver’s license issued by the state of residence
WORK EXPERIENCE AND/OR EDUCATION:
College degree in criminal justice, business administration or related field is preferred
Trained in the Wickander-Zulawski or Reid method of interview and interrogation to include interviewing by phone
Certified Forensic Interviewer (CFI) designation preferred
A minimum of 3 years of experience in internal investigations/analytics to include the development of cases through the use of exception data, remote video and telephone interview
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Requisition ID: 2020-218287
External Company URL: http://www.dollargeneral.com
Street: 100 MISSION RDG